Nova Shine Cleaning Solutions LLC (“Nova Shine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our customers, website visitors, and prospective clients located in Central Florida and elsewhere.
1. Information We Collect
When you request a quote or contact us, we may collect:
- Full name
- Phone number
- Email address
- Service address and property details (e.g., square footage, bedrooms)
- Service type requested and message content
- Submission date and basic technical data (browser, device)
2. How We Use Your Information
- Respond to quote requests and provide our cleaning services
- Schedule visits, send confirmations, and communicate about your job
- Send invoices and process payments
- Improve our services, website, and customer experience
- Comply with legal, tax, insurance, and bonding obligations
3. How We Share Information
We do not sell or rent your personal information. We may share it only with:
- Our authorized staff and cleaning technicians assigned to your service
- Trusted service providers (hosting, email, scheduling, payment processing)
- Authorities when required by law, subpoena, or to protect our rights
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls and encrypted data storage. No method of transmission over the Internet is 100% secure, but we work to protect your information at all times.
5. Data Retention
We retain quote requests and customer records for as long as needed to provide our services and comply with legal, accounting, and insurance requirements. You may request deletion at any time (see Section 7).
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to keep the site working properly and to understand traffic patterns. You can disable cookies in your browser settings.
7. Your Rights as a Customer
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information (subject to legal retention)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on your consent
To exercise any of these rights, email us at contact@novashinecs.com.
8. Company Rights & Responsibilities
As a licensed, bonded, and insured cleaning company, Nova Shine Cleaning Solutions LLC reserves the right to:
- Refuse or discontinue service in situations that are unsafe, abusive, or that violate our policies
- Retain records of services performed for insurance, bonding, accounting, and legal compliance
- Protect its brand, logos, photos, checklists, pricing, and website content as intellectual property of Nova Shine Cleaning Solutions LLC
- Take reasonable action, including reporting to authorities, in cases of theft, damage, fraud, or harassment against our team
9. Children’s Privacy
Our services and website are directed to adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version.
11. Contact Us
Nova Shine Cleaning Solutions LLC
Orlando, Central Florida
Email: contact@novashinecs.com
This page is provided for informational purposes and does not constitute legal advice.